TERMS & CONDITIONS

INTRODUCTION

Thank you for choosing to travel on one of our official ticket inclusive travel and/or accommodation packages. Please read this document carefully as it sets out the terms of our relationship with you. All of our Package Terms & Conditions (Package Terms) are important. We recommend that you print/keep a copy for your records.

When we dispatch our Booking Confirmation Email to you, this is the stage that your contract forms with us and is binding. If you then choose to cancel your package, the cancellation charges set out in these Package Terms will apply, which can be 100%. You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. We’ll pay you compensation in certain circumstances. Please note all communications to our suppliers must be through us and you agree not to contact them directly.

You must not transfer, resell, offer, expose or make available any Tickets or other services you purchase from us. For example, you may not offer tickets for sale on an auction website or secondary ticket market website, or split your package and sell each service separately.

We are responsible to you for providing your holiday but there are legal limits. We are a member of the Irish Aviation Authority (licence number 0260). We provide protection for the monies you pay for packages booked with us. We provide this security by way of a bond held by the IAA for packages that include flights and for ground packages (hotel+ticket) excluding flights. If you book arrangements other than a package holiday from us, the financial protection referred to above does not apply.

If you are purchasing a package the following applies. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that the transport provider becomes insolvent.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract, and this substantially affects the performance of the package, and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
• The organiser must provide assistance if the traveller is in difficulty.
• If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Rugby Travel Ireland has taken out insolvency protection with IAA (the entities in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact these entities or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of Rugby Travel Ireland’s insolvency.

SPECIAL TERMS

These special terms are specific to the Rugby Travel Ireland official ticket inclusive travel and/or accommodation packages, for the British & Irish Lions Tour to Australia 2025 you have chosen.

ELIGIBILITY

1. By making a booking request, you promise to us that you are at least 18 years old and that you have a residential address in the Republic of Ireland or United Kingdom and are not currently a permanent resident of Australia, New Zealand, Japan, Fiji, Tonga, Samoa and/or neighbouring South Pacific countries. If this is not true then you may not make a booking request and any booking requests that do not comply with this promise will be cancelled (and cancellation fees will apply), save as otherwise permitted by law.

PASSPORT REQUIREMENTS WHEN TRAVELLING TO AUSTRALIA

2. To enter Australia it is your responsibility to comply with the entry requirements. If you’re transiting another country on your way to or from Australia, you will need to check the entry requirements for that country. Many countries will only allow entry if you have at least 6 months validity remaining on your passport. For more information and to ensure you meet these requirements check the FCDO travel advice before you depart. More information can be viewed at https://www.ireland.ie/en/dfa/overseas-travel/advice/australia/ and for UK citizens view https://www.gov.uk/foreign-travel-advice/australia/entry-requirements and also check out https://www.homeaffairs.gov.au/.

OUT OF DATE RANGE FLIGHTS

3. Please note that due to the length of time prior to departure, where flights are included in your package, any flight times provided are approximations. You acknowledge that your flight departure dates from Ireland and return dates to Ireland may change by up to 24 hours from those dates detailed in your booking request and Booking Confirmation Email. You agree to the confirmed flight times and dates and that any such change will not be classed as significant.

COVID-19 AND OTHER COMMUNICABLE DISEASES

4. The Entities cannot prevent any Party Members from becoming exposed to, contracting, or spreading COVID-19 or any other communicable disease while attending the British & Irish Lions Tour to Australia 2025. It is not possible to prevent against the presence of the disease. Therefore, if you choose to travel you are aware and accept that you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19 or any such communicable diseases. By accepting these terms and booking a package with British & Irish Lions Tour to Australia 2025, you and your Group assume the risk to and understand this warning concerning COVID-19 or any such communicable diseases. In this regard any Party Member waives the right to bring any claims including for personal injury, death, disease or property losses, or any other loss, including but not limited to claims of negligence and shall not seek damages, whether known or unknown, foreseen or unforeseen relating to COVID-19 or any communicable diseases except for death or personal injury where caused by our negligence.
5. The total price of the package does not include any additional COVID-19 or any communicable disease related checks or compliance with additional requirements when using services forming part of your package or upon entry into or exit from countries. It is your responsibility to understand what checks and requirements you will need to enter into the country and you will need to pay for these yourself and we do not provide any assistance.

COVID-19 RELATED ENTRY REQUIREMENTS

6. You may be required by a match venue, service provider or country or individual Australian states to comply with specific COVID-19 or any communicable disease related measures (e.g. COVID-19 passports, provision of information etc). These requirements may change. We will (where possible) provide you with information available to us regarding these measures. We will not be liable to you if you are unable to comply with the entry requirements or are prevented from entry due to failure to comply with COVID-19 or any communicable disease related entry requirements.
7. Covid-19 or any communicable disease related entry requirements for venues once in destination may differ from those required for entry into the country.
8. Covid-19 or any communicable disease related entry requirements for venues and for entry into the country may be different for adults and children.

COVID-19 AND SUPPLIERS

9. You acknowledge that the suppliers and associated travel services, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, provision of documents, temperature checks, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options, limited food/drink availability and amendments to the usual or normally expected safety standards and procedures. We do not expect these measures to have a significant impact on your enjoyment of your booking and all measures will be taken with the purpose of securing your safety and those around you.

COVID-19 AND PARTY MEMBERS

10. We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), as detailed in this section Covid-19 and Party Members and you must ensure you have travel insurance which covers these costs.
11. If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
12. The cost of any curtailment of your booking, missed transport arrangements, additional accommodation required (either in the UK or in destination, prior to your departure), or other associated costs incurred by you.
13. If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and, as such, you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with your booking, or that portion of your booking.

STADIUM CAPACITY CANCELLATIONS

14. We reserve the right to cancel your booking at our sole discretion in the event that: (i) the fixture is played; and, (ii) the capacity of the stadium is reduced, therefore reducing the number of Tickets available. This will include where the capacity of the stadium is reduced due to government legislation, restrictions and/or advice. If we cancel your booking for this reason you will be entitled to a full refund and nothing further.

MERCHANDISE

15. If merchandise is included as part of your package and your package is cancelled for any reason the merchandise will be provided to you notwithstanding the cancellation. If a partial or full refund is due on cancellation, the value of the merchandise will not be refunded and any such amounts will be deducted from the refund provided to you.

MINIMUM NUMBERS

16. We reserve the right to cancel your booking or offer an alternative package of comparable standard in the event that the minimum number of participants required for the package, you have chosen, to go ahead is not reached. In the event that the minimum number is not reached, and we cancel your package, you will receive a full refund of all monies paid in respect of your package within 14 days of cancellation. We will not pay you compensation if we have to cancel your package due to not reaching minimum numbers.

GENERAL TRAVEL INFORMATION

ACCESSIBLE TRAVEL & SPECIAL REQUIREMENTS

1. Everyone is welcome to travel with us but we will need to know if you require any assistance on flights, at accommodation, stadia, event venues or on travel services, have reduced mobility or have a medical condition that might affect your ability to travel with us.
2. Due to the nature of attending sporting events at large stadia, there may be considerable walks, queuing, extended travel time, limited space and other practicalities associated with large crowds of people. Distance between parking areas or local transportation and stadiums may not be known prior to the event. If you have concerns as to whether this is suitable for any of your Group, please contact us.
3. Please contact us to discuss your requirements if you believe any Party Member has any medical condition or disability that may affect active participation in the package activities.
4. You must let us know about your special requirements when you make your booking request so that we can make arrangements with our suppliers.
5. Special requirements are not always possible, are subject to availability and may incur additional charges. If we reasonably feel unable to properly accommodate the special requirements of the person concerned, we reserve the right to inform you of this. You may be required to complete a questionnaire or provide further information promptly on our request.

DEPARTMENT OF FOREIGN AFFAIRS / FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE (FCDO) TRAVEL ADVICE

6. a) If you are travelling outside of the Republic of Ireland, we advise you to regularly check the DFA travel advice before you depart. The DFA provides specific advice about most destinations around the world. This can be viewed at https://www.ireland.ie/en/dfa/overseas-travel/ b) If you are travelling outside of the UK, we advise you to regularly check the FCDO travel advice before you depart. The FCDO provides specific advice about most destinations around the world. This can be viewed at www.gov.uk/knowbeforeyougo.

PASSPORT, VISA AND HEALTH REQUIREMENTS

7. It is the Lead Booker’s responsibility to check that the Group:
   1. are in possession of valid passports and any appropriate visas. You should check passport and visa requirements well in advance, particularly if you are a non-Irish or non-British passport holder (see Section 4 – Charges). Any charges, fines etc., that may be levied by authorities in Ireland or the UK or overseas for non-compliance of regulations in this area will be recharged to the Lead Booker;
   2. have checked with a medical professional well in advance of your departure date that you and your Group are fit to travel and which vaccinations or inoculations are advisable for the chosen destination. Please see https://www.tmb.ie/ and fitfortravel.nhs.uk and www.travelhealthpro.org.uk  and
   3. have checked https://www.fitfortravel.nhs.uk/advice/general-travel-health-advice/travelling-with-medicines#:~:text=Keep%20your%20medicines%20and%20equipment,delayed%20or%20lost%20in%20transit advice about travelling with medicines and contact the embassy, high commission or consulate of the countries your Group are travelling to if you or your Group need more information.
8. Medication and medical equipment may need to be declared in advance to local customs authorities. You may be required to package medication and medical equipment in accordance with local customs and authorities and may be required to present a letter from a doctor or a copy of a prescription to allow you to bring medication or medical equipment into the country. It is your responsibility to check if any such restrictions apply to any medication or medical equipment you intend to travel with.
9. Where your flight includes transit through another country, you will be required to comply with that country’s entry requirements. Where your travel itinerary includes a stop-over/stay abroad you may need to obtain and pay for a VISA (or equivalent immigration papers prior to departure) (see Section 4 – Charges). Please review https://www.ireland.ie/en/dfa/overseas-travel/ and gov.uk/knowbeforeyougo for further information on countries’ entry requirements.
10. We do not accept any responsibility or liability if any Party Member cannot travel because they have not complied with any travel, passport, visa, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, vaccination certificates, testing kits and any other required documentation).
11. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year from date of issue, you should check with the Embassy of the country you are visiting.
12. Passport, visa and health requirements change on a regular basis and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through, and any requirements on your return to Ireland or the UK.
13. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements.

ARRIVALS

(14) Customs/border patrol restrict what you can bring into a country on arrival and carry out inspections at the borders. Please review https://www.ireland.ie/en/dfa/overseas-travel/ and www.gov.uk/knowbeforeyougo for further information on customs requirements.

TRAVELLING WITH CHILDREN

(15) You must inform us of any children that are part of your Group. Each travel service provider operates different rules regarding children and you must ensure compliance with these rules.

(16) It is advised that children travel in a travel seat appropriate to their age. You are responsible for providing and fitting the seat yourself. Whilst a child travel seat is recommended it may not always possible to fit these on some of transport providers’ services.

(17) Any child travel seat that is left on a vehicle is left at your risk. We shall not have any liability to you for any loss or damage to a child travel seat that was left on a vehicle.

(18) It may not be possible to make changes to your booking to facilitate traveling with children. (19) We and our suppliers are unable to provide travel cots.

LOST PROPERTY AND LEFT BELONGINGS

(20) You take luggage and valuables at your own risk and we shall not be liable for any of your personal property being lost, stolen or damaged.

(21) We are not obliged to return to accommodation, travel services, events or excursions used by the Party Members to collect personal belongings left behind by you or any Party Member. Accommodation, travel, event and excursion providers are not obliged to hold or return lost property. Any assistance with the return of lost property by either us or the providers may incur additional charges.

TRAVEL INSURANCE TRAVELLING WITH US

1. We consider adequate travel insurance with a reputable insurance company to be essential and as such we make it a condition of our contract with you. Your travel insurance should cover the cost of cancellation, medical expenses, travel disruption, flight disruption, loss of luggage or money, personal liability claims, participation in activities and costs of assistance (including repatriation) in the event of accident, injury, illness (including full Covid-19 cover) or death.
2. You promise and undertake on behalf of yourself and each Party Member to:
   1. arrange travel insurance;
   2. not hold us responsible for any costs incurred by any Party Member of your party due to your (or their) failure to take out adequate insurance; and
   3. indemnify us for any costs incurred by any Party Member due to your (or each Party Member’s) failure to take out adequate insurance.
3. Confirmation of the above in no way limits or excludes your statutory rights or limits the legal obligation owed to you where the providers of your holiday/travel arrangements (such as an airline or accommodation provider) are at fault. By booking a travel package with us you agree to the indemnity detailed above and detailed during the booking process.
4. Generally, most insurance policies apply limits and exclusions based on the cost of the travel package and your time spent abroad in any one year. It is your responsibility to check that you have adequate cover under your policy.
5. In addition, it is your responsibility to make sure there are no exclusion clauses within your policy relating to the activities or excursions to be undertaken during the travel package.
6. It is your choice but we recommend that you obtain travel insurance as soon as you can after your booking is confirmed as most travel insurance policies will provide coverage for cancellation and other events prior to your travel date.
7. All comments about insurance are intended to be general and not to amount to regulated financial advice or recommendation. If you are in doubt you should speak to your insurance broker/provider.

 INCLUSIONS & EXTRAS

EVENTS

(1) If entry into one of our events (physical or virtual) is included in your Booking Confirmation Email we will confirm the details of your attendance and the event inclusions in your final itinerary or event documentation.

TERMS RELATING TO ALL EVENTS

(2) We or our service providers may refuse entry or exercise the right of ejection if you or a Party Member are deemed to be behaving inappropriately (including but not limited to aggressive behaviour and drunken behaviour) and/or failing to follow instructions. We or our service providers may refuse entry or exercise the right of rejection to comply will all applicable laws.

(3) If we are prevented from holding the event for reasons outside of our control then no refund will be payable.

(4) At our events we may be fortunate to gain privileged access to celebrities, coaches or players who we ask to speak openly and freely to provide you with an enhanced insight and experience. In order to provide an environment where our celebrities, coaches and players feel comfortable to speak freely, we ask you to refrain from recording (audio and/or visual) and/or publicly disseminating any part of our event. Still photography is permitted for physical events only.

(5) The celebrities, coaches and players in attendance at an event are at our complete discretion and you acknowledge that those persons advertised as being in attendance at an event may change at short notice. In addition, the date, time and venue and/or virtual platform of an event may change due to reasons outside of our control. We will not be liable for the cost of any arrangements you have made which you no longer require.

(6) Celebrities, coaches or players in attendance at the event have the freedom to express their own views and opinions. You acknowledge that the views and opinions expressed are not necessarily a representation of the views and opinions of us or our commercial partners.

(7) We have no control over the language or experiences expressed by the celebrities, coaches or players in attendance at the event. Adult language may be used at our events which may not be suitable for children.

(8) Photographers and film makers will be in attendance at the event and may capture your image. It is a condition of entry/ access into the event that you and your Group consent to use and publication of your image and likeness by us for any purpose we see fit (including marketing purposes).

ADDITIONAL TERMS RELATING TO PHYSICAL EVENTS

(9) Your Group will be required to comply with the venue operator’s terms of entry which will include policies on acceptable behaviour. If you are unable or choose not to attend the event there is no refund or cash alternative available. Your right to enter the event is not transferable and is at our discretion.

(10) Transport to and from the event is your own responsibility and is not provided as part of any package unless otherwise stated in your Booking Confirmation Email and/or itinerary.

(11) Where provided food and drinks are allocated based on the number of attendees, however items may run out. Food and drinks may not be removed from our events.

(12) Unless stated in your travel documentation there is no reserved seating for you or your Group at our events and seats are given on a first come basis. Although we aim to ensure there is adequate seating, due to the nature of some events you may be required to stand. At the discretion of the organiser some seating may be reserved.

ADDITIONAL TERMS RELATING TO VIRTUAL EVENTS

(13) We will inform you by email as to how and when to access the virtual event and the hardware and software requirements in order to access the event.

(14) It is your responsibility to ensure that you have adequate technology in order to access the virtual event and we will not be liable for any costs associated with doing so.

(15) We may have to suspend the virtual event to deal with technical problems or make minor technical changes.

ENTRY INTO ATTRACTIONS

(16) If your package includes admission tickets for an attraction, day out, performance or show, such tickets will be subject to the ticket issuer’s terms and conditions in addition to the venue’s terms of entry.

(17) Once tickets are sent to you these cannot be replaced if lost, stolen, damaged or defaced after delivery. (18) There are no cash refunds available if you do not use your admission tickets.

MERCHANDISE

19. Where your package includes merchandise, you will be required to submit sizing choices for you and your Group at the point that you purchase your package or at a later date.
20. Please note that sizing varies between providers. We will provide sizing guides where available, but these are for information purposes only. We will endeavour to provide the nearest size if your size is not available. Merchandise sizes are subject to availability. Once selected it will not be possible to change your selected size. Some items of merchandise may only be available in unisex sizes. Women may be given men’s sizes if the equivalent women’s size is unavailable.
21. If you require children sizes you must make this known to us at the time you place your booking. We will endeavour to provide children sizes but this will be subject to availability.
22.  You acknowledge that where merchandise is provided as part of your package, items provided in children’s, men’s and women’s merchandise packs may differ.
23. We will not accept requests to return or exchange items of merchandise. The exception to this is where the item is faulty and/or damaged. In this instance where the fault/damage is proven to be genuine we will provide you with a replacement/repair for the faulty/damaged item at our cost. You will be responsible for returning the item to us. We will reimburse your reasonable costs of returning the faulty item to us.
24. Where your Package includes merchandise, this will be posted to the address provided by you or your Group during the booking process. The timing of delivery of merchandise will be at our complete discretion.
25. If you cancel your package before we provide you with the merchandise forming part of your package, you will not receive that merchandise, and this shall not alter or affect the cancellation charges payable by you.

OFFICIAL HOSPITALITY

26. If we are able to offer official hospitality products to you as an addition or inclusion to your package, the official hospitality product will be subject to the official hospitality provider’s terms and conditions, available on request, and may be subject to additional terms which we will provide to you.

EXCURSIONS

27.  Your Group will be required to comply with the excursion provider’s terms & conditions in order to attend and participate in any excursions contained in your package. The Lead Booker is responsible for ensuring the Group are aware and comply with the terms & conditions of the excursion provider.
28. For any excursion that you book that has separate terms and conditions, a separate contract is formed and does not form part of your package. If you book excursions independently, we are not responsible for the provision of the excursion or for anything that happens during the course of the provision of the services by the excursion operator.
29. Children and babies may not be permitted to attend excursions. If they are permitted:
    1. Child prices are not available unless stated in the excursion description/cost summary.
    2. There may be no additional charge for a Baby provided they are seated on the lap of a parent/guardian.

Please note that baby meals cannot be included and must be supplied by the parent/guardian. Please note that baby feed and change facilities may not be available.

30. There may be considerable walks, queuing, extended travel time, limited space and other practicalities associated with the nature of the excursion. If you have concerns as to whether this is suitable for any of your Group, please contact us.
31. If you choose to cancel an excursion or you fail to show up at the required time, there will be no refund or cash alternative available. This is because the excursion provider may charge us cancellation fees which we will not be able to recover.
32. All personal possessions (for example your mobile phone or camera) taken on excursions are at your own risk and we shall not be responsible if they are lost, stolen or damaged.
33. If you book your own excursions independently, either before you depart or whilst you are away we will have no responsibility to you for any such excursions and we do not accept any liability if things go wrong.
34. The excursion provider is responsible for delivery of all parts of the excursion (which may include transfers to and from the hotel – if applicable to the relevant excursion) and you should check what is included (for example meals may be extra). It is possible that the content, structure or format of an excursion may change slightly during the period between booking and the date on which you are due to participate in the excursion. In addition, inclement weather may also result in excursion itinerary changes or curtailment for which we shall not be responsible and no refunds will be paid.
35. A decision as to whether an excursion is going ahead (and in what format) is made at the excursion provider’s sole discretion. If you decide not to participate in an excursion for reasons including but not limited to the weather, you will not receive a refund.

36. If any celebrities, coaches, and players are participating in the excursion they are at our complete discretion and you acknowledge that those persons advertised as being in attendance on an excursion may change at short notice. In addition, the date, time and venue of an excursion may change due to reasons outside of our control. We will not be liable for the cost of any arrangements you have made which you no longer require.

37. If any celebrities, coaches, or players are in attendance on the excursion they have the freedom to express their own views and opinions. You acknowledge that the views and opinions expressed are not necessarily a representation of the views and opinions of us or our commercial partners.

38. We do not discriminate between who is permitted on excursions but the excursion provider may require you to be of a certain age, health, height or weight for health and safety purposes. Our website should specify if any restrictions apply to an excursion and if you are in any doubt please contact us. If you ignore these requirements, you may be stopped from taking part in the excursion on the day by the excursion provider and may not receive a refund.

39. Unless explicitly stated in the description of the excursion or in your Confirmation Email, the excursion will not include travel to and from the excursion, food, beverages, clothing or any required equipment.

40. Where travel to and from the excursion is included as part of the excursion, pick up and drop off locations will be detailed in your final travel documentation and these will be non-changeable. If you are not at the scheduled departure point on time, the transport will depart without you.

41. Where food is included in your excursion we cannot always confirm the style of food that will be provided before the excursion. We are not liable for the excursion provider’s ability to cater for specific dietary requirements.

(42) Seating is allocated as one person per seat. Any accompanying hand luggage must be able to fit under the seat in front of you or in the overhead rack (if applicable).

(43) You and your Group acknowledges that the excursion is supplied subject to the excursion provider’s terms & conditions and other reasonable directions or instructions it may make from time to time to which you agree. The excursion provider’s terms & conditions may be amended from time to time.

(44) You agree not to cause a nuisance to the excursion provider or other participants on your excursion. If you cause damage or injury to any equipment or any other person whilst participating in the excursion you are fully responsible for any money payable as a result. If we have to pay any damages or costs to an excursion provider as a result of you causing damage or injury, you agree to pay an equivalent amount to compensate us.

(45) You agree to not consume any alcohol or hot food on the excursion transportation. No smoking, including e-cigarettes, is allowed on any excursion transportation we provide, even if the service provider permits it.

(46) Some excursion providers may provide you with the opportunity to purchase gifts or additional activities, these will be purchased at your discretion and risk and are not included in the cost of your excursion.

(47) You must follow all reasonable instructions of the excursion provider. If in the reasonable opinion of the excursion provider your behaviour is disruptive, threatening or abusive, causes or likely to cause danger, and/or detrimental to or incompatible with the interests, comfort, well-being or harmony of the group and/or others the excursion provider may require you to withdraw from the excursion at any time. In the event of an early withdrawal from the excursion no refunds or compensation will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour.

(48) Should you decide not to take part in the whole excursion or leave the excursion early you will not be entitled to a refund for any part that you have not experienced.

(49) We may issue to you an excursion voucher which will be required to take part in the excursion. Once vouchers are provided to you these cannot be replaced if lost, stolen, damaged or defaced after delivery.

(50) There are no cash refunds available if you do not use your excursion voucher.

(51) You must not transfer, resell, offer, expose or make available any excursion you purchase from us.

(52) You and all members of your party participating in or attending an excursion must be adequately insured. It is your responsibility to check whether the activities you will take part in as part of the excursion are included within your travel insurance policy cover.

SPECIAL REQUIREMENTS AND ACCESSIBLE TRAVEL

(53) Please let us know as soon as possible if you have any specific dietary requirements and we will liaise with our suppliers and confirm to you the arrangements available. We are not liable for the supplier’s ability to cater for special dietary requirements and you acknowledge that the standards of replacement meals may not be comparable with European standards. Any special dietary requests may incur additional charges.

(54) Please let us know as soon as possible if you require any assistance to travel for example if you require wheelchair access and we will liaise with our suppliers and confirm to you the arrangements available. We will try to meet your special requirements however these are not always possible, are subject to availability and may incur additional charges.

SUSTAINABILITY CONTRIBUTION

55. (55)  You may have the chance to make a sustainability contribution by purchasing a sustainability contribution option. Where you purchase a sustainability contribution, we will pass your details to the sustainability contribution platform provider to administer any such contribution. You may receive further information from the sustainability contribution platform provider regarding your contribution. The sustainability contribution platform’s terms and conditions and privacy policy will apply to your contribution.
56. (56)  The sustainability contribution forms part of your package and is subject to cancellation charges.
57. (57)  You understand and agree that any sustainability contribution is not a financial product or investment.
58. (58)  Any commitments to sustainability are conditional on the number of packages sold and shall not constitute a binding legal agreement.
59. (59)  The sustainability contribution will be administered on such dates as the sustainability contribution platform provider chooses in their sole discretion. We are under no obligation to inform you of when they plan to administer the sustainability contribution.

ACCOMMODATION

ACCOMMODATION RATING

1. If applicable the Ticket category included in your package does not have any correlation to the package and accommodation rating.
2. You acknowledge that you have been provided with sufficient information to make an assessment as to whether your accommodation is suitable for your needs, irrespective of how we have classified it. You should not rely on our and/or local classification systems to infer facilities and standards of the accommodation.
3. All photographs for accommodation used and information provided are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised. Such information and photographs are provided to us by the accommodation service providers therefore we cannot guarantee their completeness or accuracy.
4. Whilst a hotel may have facilities advertised on its own website we are unable to guarantee the availability of these at the time of your stay.

ACCOMMODATION TERMS OF OCCUPANCY

5. Our accommodation providers will have terms of occupancy that you will be required to accept when you check-in. These are often available on the accommodation provider’s website. These may be updated from time to time and you must agree to the terms of occupancy.

ROOM TYPE AND CONFIGURATION

6. Your room type and configuration will be specified in your Booking Confirmation Email but you acknowledge that we or an accommodation provider can change this at our/ their discretion and at short notice. As the accommodation provider reserves this right in our contract with them and we do not have control over this we shall not be liable to you for any changes to your room type or configuration that are imposed on us.

 YOUR ACCOMMODATION

7. Your accommodation will be listed in your Booking Confirmation Email unless you have booked a package with unnamed accommodation, in which case your accommodation will be confirmed to you prior to departure.
8. The following are not included in any package price unless specified and you should budget for these expenses accordingly: early check-in, porterage, late check-out, storage charge, any room service, mini bar purchases, internet access, telephone charges, pay-tv services, spa and pool access, parking, food or beverage (unless breakfast is included) or any other service charges. This means your Group must settle all bills for additional purchases before you leave.
9. Please note that not all accommodation will have dining areas, 24 hr reception services, bars, room service, Wi-Fi/internet access, spa, fitness and swimming facilities, safes (in rooms or on site for the secure storage of belongings are not a confirmed facility), individually controlled air-conditioning or heating in the room or other services.
10. Please note that not all accommodation types will provide cleaning services to rooms on a daily basis, including but not limited to change of towels and toiletry refreshment.
11. You acknowledge that we have no control over the design, layout, floor allocation and views of the rooms provided as part of your package therefore we cannot guarantee any specific requests can be met.
12. Please note that for Twin/Triple/Quadruple rooms, the additional beds may be camp beds/fold-away beds/ sofa-beds etc.

CHECK-IN AND CHECK-OUT

(13) Our accommodation providers may request you to provide a credit card on check-in for pre-authorisation or providing a cash bond for guaranteeing additional spending.

(14) Individual check-in and check-out times will be confirmed in your final itinerary or supporting documents. Group check- in times may differ to individual check-in times and those displayed on the accommodation websites.

(15) We cannot guarantee that all accommodation will be available to check into upon your arrival.

LOYALTY SCHEMES

(16) It may not be possible to use loyalty cards or member schemes in connection with the accommodation. Accommodation may not be deemed to be eligible in accordance with the relevant scheme’s rules meaning that awards, points or similar may not accrue in connection with the stay.

BREAKFAST

(17) Breakfast (if provided) will be confirmed in your Tour Itinerary PDF. The format, style and content of breakfast is at the accommodation providers’ discretion, as such it may not be a traditional ‘English breakfast’ or ‘continental breakfast’ and may be local cuisine and/or may be served in a ‘take away’ style.

(18) Breakfast (if provided) will be the standard breakfast supplied by the accommodation provider and as such it will not include the cost of all the items detailed on the breakfast menu.

(19) Breakfast may be served in a different room to the official breakfast room and the breakfast options may be different to other breakfast offerings at the hotel. Party Members may not be able to access the regular breakfast setting.

SPECIAL REQUIREMENTS AND ACCESSIBLE TRAVEL

(20) Please let us know as soon as possible if you have any specific dietary requirements and we will liaise with our suppliers and confirm to you the arrangements available. We are not liable for the supplier’s ability to cater for special dietary requirements and you acknowledge that the standards of replacement meals may not be comparable with European standards. Please note any special dietary requests may incur additional charges and cannot be guaranteed.

(21) Please let us know as soon as possible if you require any assistance to travel for example if you require wheelchair access and we will liaise with our suppliers and confirm to you the arrangements available. We will try to meet your special requirements however these are not always possible, are subject to availability and may incur additional charges.

(22) Disabled access routes may be different to the hotels main access routes and may sometimes be through the back of house areas and/or via staff lifts

USE OF THE ACCOMMODATION

(23) Accommodation must be used by the Party Members named in your booking. You must not allow other people to stay in your room(s). You are not permitted to change the room names at check-in and any room name change requests must be made to us prior to your date of travel and will incur a package amendment charge (see Section 4 – Charges).

(24) All children under 18 years of age staying at accommodation must be accompanied by an adult and must be supervised by an adult at all times.

(25) Children under the age of 18 are required to be in the same room as their accompanying adult.
(26) We are unable to arrange cots for children and/or babies. If you require a cot you will need to provide your own.

DAMAGE

(27) You will be responsible for any breakages, damage or other liabilities you or your Group incur during your stay at the accommodation we provide.

REFUSED ENTRY

(28) If you or any Party Member are refused entry to accommodation, the contract with us will terminate immediately and we will have no further responsibility or liability to you.

CAR PARKING

(29) Please let us know as soon as possible if you require car parking facilities at your hotel. Car parking: is not guaranteed, may incur additional fees, may be on a first come basis and may not be on the site of the hotel. Car parking is not available at every hotel.

(30) If you use car parking facilities at your hotel you accept that cars are parked at your own risk.

FLIGHTS

FLIGHT INFORMATION

1. We may not be able to specify on the website at the time of your booking request the airline or aircraft type that we will use, or the number of stops or routing of the flights.
2. Please note that your flight departure dates from Ireland and return dates to Ireland may change by up to 24 hours from those dates detailed in your booking request and Booking Confirmation Email, and therefore your accommodation duration will also be adjusted accordingly.
3. We will inform you of the airline (or range of airlines) we plan to use, but we reserve the right to change airline or aircraft types at any time (see Section 5 – Changes). Such changes will not be regarded as a major change for the purpose of these Package Terms and you will not be entitled to cancel the package booked with us without paying the appropriate cancellation charges (see Section 6 – Cancellation).
4. You will receive a flight confirmation letter/email from us which will specify your airline and flight times approximately six months before departure. These details will be reconfirmed in your final itinerary and you should check these as soon as possible as they might have been changed. Changes are not uncommon as all flights are subject to the granting of permits and licences by authorities, both in Ireland and overseas.
5. Planned flight times will be given in the various documentation you receive, though these are for guidance only, not guaranteed and subject to schedule change.
6. Your flights are all linked and therefore you and your Group are required to take all flights throughout your package. Should you or any Party Member fail to travel on any of the booked flights the remaining flights will be automatically cancelled by the airline.
7. You and Your Group may not necessarily be sat together during your journey. Seat reservations/allocations (if provided) may be changed at any time by the transportation provider.

TICKETING OF FLIGHTS

8. We will ticket flights on such dates as we choose in our sole discretion We are under no obligation to inform you of when we plan to ticket your flight. Flight ticketing may take place up to six months prior to your planned departure date, however we will not ticket your flight more than six months prior to your planned departure date.
9. If you wish to change the flights included in your package once they have been ticketed, you may be charged 100% cancellation fee and you will then need to purchase the new flight (See Section 6 – Cancellation).
10. Physical tickets will not be issued.

CONDITIONS OF CARRIAGE

11. By making your booking you are agreeing to the carrier’s general conditions of carriage which are accessible on the carrier’s website. These may be updated from time to time and you must agree to the conditions of carriage to travel.

ROUTES

12. Some flights may have to stop en-route and as factors affecting this are not always known before departure, we cannot always notify you in advance, though we will always endeavour to do so.

MULTI SECTOR FLIGHTS

13. Please note that where your itinerary includes multi-sector flights with different airlines, those airlines luggage restrictions/allowances may not be consistent for the duration of your journey. Conditions of carriage (which include luggage restrictions and allowances) will vary from carrier to carrier. For example, your second carrier’s luggage allowance in respect of the weight of hand/hold luggage may be less than your first carrier’s. These restrictions/allowances are non- negotiable and you will be required to comply with them otherwise you may be subject to additional charges imposed by the carrier.

GETTING TO AND FROM THE AIRPORT

14.  You will be responsible for the cost of transfers to and from your Irish departure and arrival airports.
15. Subject to availability and payment of any additional cost, we may be able to offer regional departures.
16. If a chauffeur service has been provided by an airline as part of a flight purchased by you, you acknowledge that it does not form part of your package, we have no control over and are not liable for the service provided.

ONLINE CHECK-IN

17. Online check-in will not be available for your flights as they are booked as part of a group allocation. You will be required to attend the airport to check-in for your flights. Further information will be provided in the supporting travel documentation.

CABIN CLASS

(18) Unless you have selected an upgrade and this has been confirmed in your Booking Confirmation Email, your flight will be economy class. Due to seating configurations and other requirements, you and your Group may not necessarily be sat together during your journey.

(19) Please note that cabin class (first, business, premium economy, economy) service and experience can vary between international and domestic carriers and from carrier to carrier. Please note that a specific cabin class is not always available as an option on domestic flights or different carriers. You may therefore not experience the same service and experience from your departure point to your destination and there may not be a specific cabin class option for certain sectors of your journey.

BAGGAGE ALLOWANCES AND EXCESS BAGGAGE

(20) Baggage allowance varies between airlines and international and domestic flights. Once we have confirmed your flights, you should check the applicable baggage allowances. You may have to pay additional charges at check-in if these are exceeded.

(21) Excess baggage charges are the responsibility of each Party Member. We shall not be liable to pay any excess baggage charges on a Party Member’s behalf.

FREQUENT FLYER PROGRAMMES

(22) It may not be possible to use frequent flyer, other loyalty cards or member schemes in connection with the flights. The flights may not be deemed to be eligible flights in accordance with the relevant scheme’s rules meaning that awards, points or similar will not accrue in connection with the flight. It is not possible to use frequent flyer, other loyalty cards or member schemes points to pay for, or request an upgrade to your flights.

REFUSED BOARDING AND DAMAGE

(23) Please note that the captain of the aircraft has absolute authority over the aircraft and passengers at all times, when they are boarding or on board the aircraft.

(24) The captain can refuse to carry anyone if they are, in the captain’s opinion, unfit for any reason to travel or may pose a danger to the aircraft or other passengers.

(25) If you or any Party Member is refused carriage in these circumstances, the contract with us will terminate immediately and we will have no further responsibility or liability to you.

CABIN SERVICE

(26) Cabin service is provided by the airline and as such we have no control over the service provided (this includes but is not limited to the standard and availability of food and drink items).

(27) The service of food and drink is provided at the discretion of the airline and may not be included as part of your booking. The airline carrier reserves the right to withdraw the food and drink service at any time.

DELAY AND CANCELLATION

(28) In the event of your flight arrangements being changed or cancelled, as outlined in this section, we accept no liability for extra costs or consequential loss, arising directly or indirectly from any independent contract arrangement, between the client and a third party.

(29) Arrangements in the event of travel delay are the responsibility of the carrier.

(30) You have rights in some circumstances to compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your package from us.

BANNED CARRIERS

(31) There are air carriers which are banned from operating within the European Union. These are listed at www.ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Rest assured we will not be using any of these carriers on your trip.

FLIGHT UPGRADES

(32) Subject to availability and the payment of the additional costs you may upgrade your flights. Flight upgrades you pay for will form part of your original package. Where you ask us to provide bespoke flights, these will be 100% non-refundable and payable 100% up front at the time of your bespoke request.

(33) We require payment in full for the upgraded flight element to reflect the increased cost. We will confirm all upgrades to you in writing.

34. Upgrades will only apply to the international sectors of your flights confirmed by us in writing. All seats on domestic flights will be in economy class regardless of whether you have upgraded. Upgrades may not apply to the European sector of your flight.
35. If you cancel a package that includes an upgraded flight, we will add our non-recoverable costs from the relevant airline to our cancellation charges (see Section 6 – Cancellation).
36. Access to the business lounge is at the sole discretion of the airline and as such we cannot guarantee you will have access as part of your upgraded flight cost. If access to the business lounge is granted, the service inside is provided by the airline and as such we have no control over the service provided (this includes but is not limited to the standard and availability of food and drink items.

FLIGHT CHANGES

37. If you wish to change the flights included in your package, you will be charged for the amendment as detailed in Section 4 Charges. You may also be charged a cancellation fee (See Section 6 – Cancellation) and you will need to pay the fare of the new flight or difference in fare.
38. If you make changes to the flight included in your package, for example change the day or time of travel and a transfer was included in your package, you will lose the benefit of this transfer and unless we agree in writing that there is a new transfer included in your package you will need to make your own arrangements from the airport.

FLIGHT REGULATIONS

39. There are still restrictions on what you can carry onto planes or have in your hand luggage. This includes sharp instruments. For a full list please see here: gov.uk/hand-luggage-restrictions.
40. A number of food and other products cannot be brought back into Ireland. For a full list see here https://www.citizensinformation.ie/en/travel-and-recreation/travel-to-ireland/customs-regulations-for-travellers/
41. You will need to declare cash if you are entering or leaving the European Union (EU) and carrying cash of 10,000 Euros or more, or the equivalent in other currencies. Please see https://www.revenue.ie/en/customs/individuals/travelling-with-sending-cash/index.aspx.

SPECIAL REQUIREMENTS AND ACCESSIBLE TRAVEL

42. Please let us know as soon as possible if you require any assistance to travel for example if you require wheelchair access or have dietary requirements and we will liaise with our suppliers and confirm to you the arrangements available. We will try to meet your special requirements however these are not always possible, are subject to availability at the discretion and control of the airline and may incur additional charges.
43. Dietary requirements must be given to the airlines in advance of travel.
44. Please let us know as soon as possible if you have any seating requests and we will liaise with our suppliers. It may not be possible to meet your requests as these will be subject to availability at the discretion and control of the airline and may incur additional charges.

TRAVEL SERVICES

TRAVEL SERVICE PROVIDER’S CONDITIONS OF CARRIAGE

(1) All travel services (including all coaching, airport accommodation transfers, metros, trains, travel passes, special event and match day transfers, but excluding flights detailed in Section 11 – Flights), provided as part of your package will be subject to the travel service provider’s conditions of carriage and luggage restrictions in force from time to time.

(2) The provider’s conditions of carriage may be accessible on the provider’s website or can be made available on request. These may be updated from time to time and you must agree to the conditions of carriage to travel and you must comply with any reasonable instructions given by us or the travel service provider.

(3) We shall not be responsible to you for any breaches of the conditions of carriage and any subsequent fines or penalties and/or refusal of the travel service provider to transport you or any Party Member.

(4) Travel service operators may use any suitable vehicle to provide the relevant service e.g. National Express may use vehicles of other travel service operators to fulfil the journey and therefore these vehicles may not offer the same facilities.

USING THE TRAVEL SERVICES

(5) Further information regarding travel services will be provided to you when available via travel documentation and accommodation information boards or such other method of communication as we notify to you.

(6) You and your Group will be required to wear seat belts (where provided) at all times whilst in a vehicle forming part of our travel services and follow all our and/or the travel service providers safety instructions.

(7) We do not permit any alcohol or food to be consumed on a travel service unless permitted by the relevant carrier. No smoking, including e-cigarettes, is allowed on any travel service we provide, even if the travel service provider permits it.

(8) We do not guarantee that there will be a toilet onboard your travel service.

(9) You acknowledge that the travel service provider may not offer all drivers to be English-speaking however where deemed necessary an English-speaking driver or rep will be provided but is not guaranteed for every journey. You may not have the same driver throughout your itinerary.

(10) We may issue you with either travel ticket, e-ticket, locator reference, pass or voucher to evidence an agreement to carry you on the relevant travels service, we call these travel vouchers (Travel Voucher). Travel Vouchers may;

1. not be transferred or used by anyone else; and
2. only be used on the journey and date set out on the Travel Voucher.

Travel Vouchers that have been damaged, spoiled, defaced or otherwise tampered with will be invalidated and we and/or the travel service provider reserve the right to refuse carriage. Further, we will not be obliged to provide replacement Travel Vouchers should they be lost or stolen. If you decide not to use the Travel Voucher, then you must inform us as soon as possible. We will not provide a refund for travel services that you and/or any Party Member choose not to use.

DEPARTURE, ARRIVAL AND ROUTES

(11) Please arrive at least 15 minutes before the scheduled departure times, unless alternative times are stipulated in your travel documentation, for your travel service on both the outbound and inbound journey sectors.

(12) Our transportation providers will only pick up and drop off at the locations specified in your Booking Confirmation Email and/or final itinerary.

(13) Seats are not reserved and as such you and your Group may not necessarily be sat together during your journey. Seat reservations/allocations (if provided) may be changed at any time by the transportation provider.

(14) We are unable to delay departure times and will not be liable to you or a Party Member should you or a Party Member miss a departure time.

(15) All journey times are approximate. When travelling to events, we leave sufficient time to get there and as such may arrive at an event before the gates open. We shall not be responsible for delays or cancellation in travel services caused by reasons outside of our and/or the travel service provider’s direct control. We shall not be liable for the inability to attend all or part of an event.

(16) You acknowledge that the travel service may not be a direct service to and from your destination and your journey may involve different vehicles and multiple stops.

(17) You acknowledge that events may run over the scheduled time and that we shall not be liable for any missed transport/connections.

(18) Your travel service is subject to unscheduled stops, diversions and driver breaks. It is therefore not always possible for journeys to be direct without stops. We cannot always notify you in advance, though we will always endeavour to do so. We cannot guarantee services and facilities at transport breaks and they may be limited.

19. You acknowledge that in respect of transport to the events (where provided), the event organisers will operate a transport plan over which we have no control. Accordingly, you acknowledge and will make your Group aware that vehicles may not be able to drop off and/or park where planned and that some walking may be required or that the use of an additional park and ride facility may be required

LUGGAGE

20. Your luggage entitlement will be confirmed in your final itinerary or supporting documents.
21. Luggage must not contain any dangerous, illegal or excessively sized items and such luggage will be refused to be carried. You take luggage and valuables at your own risk and we shall not be liable for any of your personal property being lost, stolen or damaged. You must not leave any luggage on transport unattended and must take all luggage with you when disembarking.
22. We advise that you do not take any luggage or large bags with you to any stadiums. Each stadium provides different rules regarding bags and luggage allowed in the stadium. You should check with the stadium prior to taking any bags or luggage with you.

MATCH DAY TRANSFERS

23. Match day transfers are not included in your package unless specified in your Booking Confirmation Email. If they are included, the times and locations of the pick-up and drop off points will follow in your final itinerary, supporting documentation or be displayed on accommodation information boards or such other method of communication as we notify to you.
24. You acknowledge that in respect of match day transfers (where provided), the event organisers will operate a transport plan over which we have no control, you acknowledge and will make your Group aware that this may include that:
    1. vehicles may not be able to drop off and/or park in the immediate vicinity of the stadium and that some walking or use of an additional park and ride facility (if provided by the event organiser) may be required;
    2. drop off points will be designated by the event organisers; and
    3. the plan can change with or without notice and may impact on your travel arrangements.
25. Match day transfers may be on public transport, or if private vehicles are used, they may be shared with other clients. If the transfer is exclusively private, this will be explicitly confirmed in your Booking Confirmation Email.
26. If the match to which you are due to attend is cancelled and a match day transfer was provided as part of your package for the cancelled match, refunds may be made in accordance with the terms of the match day transfer provider. Refunds will be made at our sole discretion and if a refund is agreed by us, you will only receive a refund to the extent that we receive a refund from the Match Day Transport provider. We may require the travel card to be returned to us to obtain the refund.

TRAVEL CARDS

27. Match day travel cards are not included in your package unless specified in your Booking Confirmation Email. The form of match day travel to which your match day travel card relates will be specified in your final travel documentation.
28. All travel cards are supplied subject to the terms and conditions of carriage set by the travel service provider. By using your travel card you agree and accept these terms and conditions.
29. You are responsible for the safekeeping of your travel card(s) which cannot be replaced if lost, stolen or defaced. There is no cash alternative to a travel card and no refunds will be given for unused travel cards or where travel cards are not able to be used due to reasons outside of our control.
30. If your travel card is not working at a relevant transportation point (e.g. station), please speak to one of the transportation point representatives who will be able to assist. We will not provide reimbursement for the purchase of new travel cards.
31. If the match to which you are due to attend is cancelled and a match day travel card was provided as part of your package for the cancelled match, refunds will be made in accordance with the terms of the travel card provider. You will only receive a refund to the extent that we receive a refund from the travel card provider.
32. We may require the travel card to be returned to us to obtain the refund.

REFUSED BOARDING AND DAMAGE

33. We or our travel service provider may refuse boarding or require disembarkation if you or a Party Member are deemed to be behaving inappropriately (including drunken behaviour) and/or failing to follow instructions.
34. We shall not be liable to you for the behaviour of other passengers over which we have no control and if you are refused boarding we shall not be liable to you and we shall have no liability to return you to your point of origin.
35. You shall be responsible for any damage or soiling caused to our carrier, its equipment or mode of transport by you or your Group and if we get charged for such damage or soiling you agree to repay us for such amount we are charged as a result of your actions.

SPECIAL REQUIREMENTS AND ACCESSIBLE TRAVEL

(36) Please let us know as soon as possible if you require any assistance to travel for example if you require wheelchair access or have specific dietary requirements and we will liaise with our suppliers and confirm to you the arrangements available. We will try to meet your special requirements however these are not always possible, are subject to availability and may incur additional charges.

TICKETS

TICKET TERMS & CONDITIONS

1. As part of your package we will allocate you official Tickets for the matches included in your booking. Please note that the official Tickets included in your package will be as stated in the Booking Confirmation Email. Please note that the Tickets included in your package will be the lowest category available unless otherwise stated.
2. All Tickets are supplied in accordance with the Ticket issuer’s Ticket Terms and Conditions, the latest version can be provided to you prior to your departure. Please note these may differ from the ticket terms and conditions provided on the Ticket issuer’s website.
3. The Ticket Terms and Conditions will be made available to you at the time of your booking request (if they are available) and if subsequently updated, will be provided to you prior to your departure. You are required to agree to be bound and comply with the Ticket Terms and Conditions. You will also inform anyone in your Group that they are accepting the Ticket Terms and Conditions as part of your package.
4. We shall not be responsible to you if your Ticket is cancelled or you are refused entry to, or ejected from, a venue as a result of breaching the Ticket Terms and Conditions.
5. Please note that start times shown on the website are indicative and may change, all start times are subject to confirmation and may change for reasons outside of our control.

CANCELLATION OF THE MATCH

6. We recommend you check your insurance to make sure that you are covered in the event that the match(es) you are due to attend is rescheduled, cancelled or postponed.
7. Tickets are sold subject to the relevant Ticket Terms and Conditions which may include the Ticket issuer’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Tickets. If the event to which you are due to attend is cancelled, we will refund you the face value of your Ticket to the extent that we receive a refund from the Ticket issuer. Your package will be unaffected by the event cancellation and we will continue to provide you with the services in your package.

STADIUM MAPS

8. Each stadium is unique. There may be restricted views regardless of the category of tickets, for example this could be due to balcony overhang, walls, safety barriers etc. There is also no guarantee of view of the digital screen from any seat in the stadium.
9. Where available, stadium maps showing categories and/or locations of Tickets are for information purposes only and made available as a guide. The guides are not to scale and are an approximation of where you may be seated in the stadium. The stadium/organiser reserves the right to re-categorise, move or reallocate categories and locations at its sole discretion at any point before, or during the tournament. We may not be informed of such reorganisations or re-categorisations.

ALLOCATIONS

10. Tickets will be allocated from our official allocation. Please note that the organisers determine our allocation and location of ticket categories within the stadia over which we have no control.
11. Please note that we cannot be held responsible where the position or perceived quality of your seat at the match does not meet your personal expectations.

GROUP BOOKINGS

12. If you are booking as a Group, please note that it is not guaranteed that your Group will all be able to sit together in the stadium.

UPGRADES

13. Subject to availability and the payment of the additional costs, you may be able to upgrade your Tickets at the time of making your booking or after. Subject to availability and the payment of the additional costs, you may be able to upgrade your Tickets after receiving your Booking Confirmation Email. Ticket upgrades you pay for will form part of your original package however these will be 100% non-refundable and payable 100% up front at the time of your Ticket upgrade request.

TICKET DISTRIBUTION

14. We will distribute your Tickets to you in a manner that we deem most appropriate, this includes electronic methods of distribution. We will inform you which method of distribution we intend to use prior to departure but reserve the right to amend this at any time. Once distributed, Tickets are your responsibility and cannot be replaced. It is your responsibility to check your Tickets on receipt and you should contact us as soon as possible if there is a mistake.

SPECIAL REQUIREMENTS AND ACCESSIBLE TRAVEL

15. If you are a wheelchair user and require wheelchair user Tickets or you are a customer who requires accessible seating but are not a wheelchair user, you must inform us at the time of making your booking request.
16. Please note that wheelchair user tickets and accessible tickets are very limited and special mobility arrangements at each stadium/venue are under the control of the stadium/venue operator over whom we have no control. Wheelchair user tickets or accessible tickets will be specifically confirmed via email, if they are not, you will have the category of Ticket confirmed in the email. You will only be able to enter with and use a wheelchair in the stadium if you have a wheelchair user ticket.
17. Wheelchair user tickets or accessible tickets do not include the supply of a wheelchair or other requirements and as such you must make arrangements for these yourself.

YOUR OBLIGATIONS

CONDUCT AND BEHAVIOUR

1. We expect you to take responsibility for your own and your Group’s actions whilst you are enjoying your package.
2. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us.
3. The Lead Booker and any adults or members of staff accompanying the Group shall, at all times ensure that:
   1. the Group reaches any departure points on time;
   2. all Party Members comply with any and all Covid-19 requirements during the trip;
   3. no Party Members smoke or vape in any smoke-free places or behave in any other way which may cause a fire hazard;
   4. the Group or any members of the Group comply with all relevant laws.
4. We expect all our clients to conduct themselves properly and not behave in any way which causes or is likely to cause danger, offence or upset to any other person; or damage to property; break any law; or that is generally considered unacceptable.
5. Any Party Member that behaves this way will be required to leave their transportation, event venue, excursion and/or accommodation and we will have no further responsibility to them including any return travel arrangements. In the event that we consider your behaviour as a breach of these Package Terms (for example Section 21 – Customer Code of Conduct) the contract with us will terminate immediately and we will have no further responsibility or liability to you.
6. If we ask you or any Party Member to leave because of your behaviour, no refunds will be given and we will not pay any expenses or costs you incur as a result.
7. You will be responsible for any damage or loss caused by you or any Party Member during your time away.
8. You must make full payment direct to the accommodation or other service supplier in respect of the damage or loss you or your Group have caused. You will also be required to compensate us for any subsequent claims brought against us as a result of your actions.
9. You will reimburse us in full and on demand any costs or damages suffered by us as a result of any act or omission of you or any Party Member.

IF THINGS DON’T GO QUITE RIGHT

COMPLAINTS

(1) If you have a complaint about your package or have any problems whilst you are away, please inform one of our representatives or call our 24-hour customer service helpline without undue delay who will endeavour to put this right. If you fail to follow the requirement to report your complaint we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling with us. This may affect your rights under this contract.

(2) These Package Terms and the laws and applicable standards of the country in which any claim or complaint occurred will be used as the basis for reviewing your compliant.

(3) If the services which the complaint is in relation to was provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the Republic of Ireland which would have applied had those services been provided in the Republic of Ireland.

(4) If your complaint or problem is not resolved whilst you are away please follow this up within 28 days of the end of your holiday by writing to us by email to the email address detailed in Section 19 or by writing to us at Annagh, Lisnagry, Limerick V94 C53Y giving your booking reference number and brief details of your complaint. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to us without delay.

(5) Our Customer Services Team will respond to your written complaint within a reasonable time following an investigation into your complaint. We will correspond with you by email, phone and letter in an attempt to resolve your complaint.

OUR LIABILITY TO YOU

(7) It is our responsibility to perform the contract we have with you. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. Please note it will be for you to show that we have not performed the contract properly and that this has caused you damage or loss.

(8) Nothing in these Package Terms excludes or intends to exclude our liability for death or personal injury caused by our negligence or our contractual liability to you under The Package Travel and Linked Travel Arrangements Regulations 2018.

(9) However, we will not be liable where any failure in the performance of the contract is due to:

5. you or a Party Member (for example if you break a law in the country visited); or
6. a third party unconnected with the provision of your package or arrangements; or
7. unusual, unavoidable, unforeseeable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
8. an event which we or our suppliers, even with all due care, could not foresee or forestall.

(10) For claims for personal injury, illness or death, any payments will only be made if the following conditions are met:

1.  you must tell us, and the supplier involved, about your injury or illness while you are travelling with us and you must write to our office about your claim within three months of the date of arriving home. A letter from your doctor, detailing your injury, should also be included;
2. any rights that you have against the supplier or any person, must be transferred to us; and
3. you must agree to fully co-operate with us or our insurers, if we wish to enforce those rights.

You are asked to transfer your rights to us, so that we can claim back from suppliers any payments that we make to you, plus any legal or other costs that are incurred.

11. Save for death or personal injury caused by our negligence, our liability to you and your Group for any damage, loss of enjoyment or other loss you suffer shall be limited to a maximum of three times the cost of your package excluding any amendment charges) in total. Our liability will also be limited in accordance with and/or in an identical manner to:
    1. the contractual terms of the companies that provide travel services that make up your package. These terms are incorporated into this contract; and
    2. any relevant international convention, for example the Montreal Convention (travel by air), the Athens Convention (travel by sea), the Berne Convention (travel by rail) and the Paris Convention (provision of accommodation), which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
12. Where any payment is made by us in regard to a claim, the person(s) receiving it (and their parent or guardian if under 18 years) agrees to:
    1. assign to us or our insurers any rights they may have to pursue any third party; and,
    2. must provide us and our insurers with all assistance we may reasonably require.
13. You can ask for copies of the travel service contractual terms, or the international conventions, from us.
14. Personal arrangements including any travel, accommodation, excursions or hospitality which have been arranged by you are at your own risk. We shall not be liable for any loss of enjoyment or wasted expenditure in respect of your personal arrangements.
15. If a change is made to your package in accordance with these Package Terms and you subsequently no longer need any personal arrangements you have made, we will not be liable for any costs you incur in respect of those personal arrangements, including (without limitation) costs of cancellation or replacement arrangements.
16. Under EU law (Regulation 261/2004) and The Air Passenger Rights and Air Travel Organisers’ Licencing (Amendment) (EU Exit) Regulations 2019 you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in Section 6 – Cancellation.
17. If any payments to you are due from us, any payment made to you by the airline and/or other third party suppliers will be deducted from the amount due from us. If your airline does not comply with these rules you should complain to you may consider contacting the Competition and Consumer Protection Commission (CCPC). Their website is ccpc.ie. In cases where the air carrier is based in another EU country we suggest you contact the European Consumer Centre Ireland (ECC). Their website is www.eccireland.ie
18. Any and all arrangements you make that are not part of your package supplied by us are your responsibility and are made at your own risk.

UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

19. If it is impossible to ensure your return as agreed in your package due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

ADDITIONAL ASSISTANCE AND EMERGENCIES

20. If you are in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault or caused by your negligence.
21. If you or a member of your Group have an emergency while you are away, please contact us on the 24-hour customer service contact number provided to you in your event information pack prior to your departure. We will endeavour to assist you where required to the best of our abilities. If you fail to report your emergency, we will have been deprived of the opportunity to provide any assistance.

YOUR INFORMATION AND HOW WE USE IT

INFORMATION WE REQUIRE FROM YOU

1. Capitalised terms in this section shall have the meaning given to them in the Data Protection Act 2018.
2. At any time prior to travel and throughout the duration of your trip, we may require additional information from you regarding your Group which will include (without limitation) Advanced Passenger Information (APIS) and merchandise sizing. You agree to provide the information promptly on our request and before any deadline we set. When submitting the information, you will ensure it is true and accurate and consent to us using it for the purposes of performing our contract.
3. We collect Personal Data about you and your Group when you make your booking.
4. We collect and process your Personal Data in accordance with our Privacy Policy available on request or on our website.
5. We will update your Personal Data whenever we can to keep it current, accurate and complete. If any of your Personal Data changes you must provide us with the updated Personal Data at the earliest opportunity.
6. We are contractually obliged to pass on your Personal Data to the Entities for ticket management and reporting purposes.
7. The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the UK. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your booking request, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and processing.

DATA PROTECTION

8. By making a booking with us please note that we will be required to Process your Personal Data in the performance of this contract.
9. In providing you with your package we will be required to pass your Personal Data on to third parties. This may include travel service and accommodation providers, insurance providers, payment processor, governing bodies and event organisers. For full details about who we pass your Personal Data to please see our Privacy Policy detailed on our website.
10. If you have given your consent for us to do so, we will provide you, or permit selected third parties to provide you with information about goods and services that we feel may be of interest to you.
11. When you provide us with the Personal Data of your Group you are confirming that you have obtained their consent to do so.

SPECIAL CATEGORIES OF DATA

12. You may provide us with Special Categories of Personal Data including:
    1. a specific medical condition;
    2. specific dietary requirements;
    3. a requirement for special assistance; and/or
    4. your passport information.
13. When you provide us with Special Categories of Personal data you consent to us processing such Personal Data for the purpose of providing you with your package.
14. If you have a dietary need, medical condition or disability that can be assisted by selected stadium seating, ground transport specifications or specific accommodation requests, we kindly ask that you complete a questionnaire that we forward to you. 

MEDIA

15. Where it is practical to do so, we will seek the consent of any Party Member who is prominently included in any photos or videos. Consent will not generally be sought from Party Members who only appear in the background and are not identifiable.
16. Unless you tell us otherwise, you consent to us using any photographs or video without charge (now and in the future).
17. No Party Members will be identified by name.
18. You are able to withdraw your consent to any future use of any photos or videos where a Party Member is identifiable by contacting us, via the details contained in Section 19 Contact, and providing notice which states that you are withdrawing your consent.

SUPPORT

SUPPORT

(1) Most of our accommodation is staffed by one of our representatives for a set period of time each day to support you as required, but we do not guarantee this will be the case.

(2) You acknowledge that we will not supply a tour leader. Our representatives will not be with you for every hour of every day and may not be present on your transportation.

HELPLINE

(3) We will operate a 24-hour customer service helpline from the date of departure to the date of your return.

ESCORTED TOUR

(4) If your tour is confirmed as “Escorted” this means that subject to minimum numbers being reached on the tour you will be accompanied by a member of our staff (or such other representative as we see fit) during key stages of your tour such as arrival to your destination or checking into a new accommodation. It also means that our representatives will be available for a set period of time on days notified to you in advance in your accommodation to support you as required. We will also operate a 24-hour customer service helpline for the duration of your tour, the information of which will be provided to you in your event documentation before you travel.

(5) Your tour group and any member of our staff assigned to your tour group may change throughout the duration of your tour.

(6) We know you like to enjoy your own time as well as spending time with your fellow travellers. As such Escorted does not mean that we will supply a tour leader or that our representatives will be with you for every hour of every day or will accompany you on all of your activities or transportation.

(7) Please note that you may be staying in accommodation and using services with other tour groups and your tour group may be split across different service providers.

FLIGHT & TICKET PACKAGES

(8) Our Flight & Ticket Packages include a return international flight as well as the tickets to the matches that form part of your package. These tours are designed to give you the flexibility to make your own plans. These are not Escorted or accompanied tours and do not include accommodation, any transfers or other travel, internal flights, luggage handling, fuel, parking, excursions, insurance, food or beverages. This is not an exhaustive list and if it is not listed in your Tour Itinerary PDF then it is not included in the price you paid for your package. We will also operate a 24-hour customer service helpline for the duration of your tour.

ENGLISH SPEAKING GUIDES AND TOUR LEADERS

(9) We will aim to provide English speaking guides and tour leaders where this has been specifically included in your package. Although we will take reasonable care in appointing guides we cannot guarantee the standard of translation or the level of knowledge of the appointed guide. We cannot be held responsible for the views and opinions that may be expressed by your appointed guide. You acknowledge that the views and opinions expressed are not necessarily a representation of ours.